FAQ - Inspirit Jewels

Shipping policy

How long does shipping take?

At Inspirit Jewels, we strive to deliver your handcrafted jewelry as quickly as possible. Shipping times may vary depending on your location and the shipping method chosen at checkout. Generally, you can expect your order to arrive within 5-7 business days.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that international shipping may take longer to arrive, depending on customs clearance and local postal services. We recommend checking our shipping page for more information on international shipping options and estimated delivery times.

How much does shipping cost?

We offer a free standard shipping on all orders over €80. You can view the shipping cost for your specific order during the checkout process. We offer competitive shipping rates to ensure that your jewelry reaches you in a timely and cost-effective manner.

Can I track my order?

Absolutely! We provide order tracking for all our shipments. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate its arrival date.

What if my package is lost or damaged during shipping?

While we take every precaution to ensure that your package arrives safely, unforeseen circumstances may occur. If your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or refund, depending on the situation.

Can I change my shipping address after placing an order?

Unfortunately, we are unable to change the shipping address once an order has been placed. It is essential to double-check your shipping address before completing your purchase to avoid any delays or complications. If you need to update your shipping address, please contact our customer support team as soon as possible, and we will do our best to assist you.

Do you offer expedited shipping?

At the moment expedited shipping is not available but we are working on setting up this routine to offer expedited shipping options for customers who require their jewelry to arrive sooner. During the checkout process, you will have the option to choose expedited shipping for an additional fee. Please note that expedited shipping may not be available for all locations.

Do you pay customs / duty fees?

Inspirit Jewels ships from Sweden, and is not responsible for your country´s customs or duty fees.

Can I pick up my order in-store?

Currently, we do not offer in-store pickup for online orders. All orders are shipped directly to the provided shipping address. We apologize for any inconvenience this may cause.

What if I have more questions about shipping?

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide any additional information you may need.